Return Policy
Need to make a return? No worries, all the details are below. FYI, all refunds or exchanges require a valid receipt or packing slip. And sorry, shipping and handling fees are not refundable.
Textbooks/Course Materials:
- Course materials in resealable condition may be refunded with receipt within seven (7) calendar days from the start of classes or within two (2) days of purchase thereafter, including during summer term, whichever is later.
- Course materials purchased during the last week of classes or during exams may be sold back under the book buyback policy.
- In addition, upon proof of drop, Follett will accept textbook returns from students who have dropped a course up to 30 days from the start of classes or until the end of the official drop period, whichever comes first.
- Any other merchandise in resealable condition may be refunded or exchanged at any time with original receipt.
- To support the delivery of digital content to you, a non-refundable digital delivery fee is applied to each digital material.
*Contact us at ntc@bkstr.com for if you have any further questions regarding the return policy.
Digital Course Materials
- eBooks are digital versions of an entire print book. eBooks are refundable within 14 days of the customer accessing the content, or 30 days after the purchase is made (without customer accessing the content), whichever occurs first. Additionally, refund requests cannot be fulfilled if more than 10% of the product has been viewed or if any page(s) of the content has been printed.
- Physical Courseware items, such as digital code access cards, are refundable within 14 days from purchase and unopened.
- Digital Courseware items, such as MyMathLab or McGraw Hill Connect, are refundable within 14 days from purchase (regardless of the amount of content accessed by the customer).
Graduation Regalia
Graduation Regalia (cap & gown) must be in new condition and will not be returnable if worn or altered in any way. Product must be unused in order to receive a refund. The last day for a full refund is 30 days after the purchase date on your receipt.
Hardware & Software
Bring back unopened computer hardware and software within 14 days of purchase for a full refund. Electronic Software Download (ESD) purchases are Final and Non-Returnable.
Other Merchandise:
All other merchandise in resealable condition may be refunded or exchanged at any time with original receipt.
*Gift Cards are non-refundable.
Two Ways to Return:
In-person refunds
Just take your receipt/packing slip and return it to your campus bookstore.
Returns by mail
- Include a copy of your confirmation email or order details with your securely packaged return. If you don’t have this information, include a note with your name, email address, phone number, and order number. Your refund could be delayed if we can’t identify the original purchase details.
- Return shipping is at your expense. We’re not liable for lost or damaged packages. Please use a traceable, insured method of shipping when returning your item(s).
- Hold on to your tracking information and shipping receipt until you get your refund.