Frequently Asked Questions

Orders

What's the status of my order? Track Your Order

Availability of Merchandise

General Books

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Shipping & Delivery

How much will it cost to ship my order?

How do I ship to an international or APO/FPO address?

How does in-store pickup work?

Learn More about Delivery

Return Policy

What is your online return policy?

How do I make a return online or in-store?

How do I return by mail?

Learn More about Returns

Textbook Sellback

Can I sell textbook in any conditions?

How do I sell my books online?

How do I sell my books in-store?

Learn More about Sellback

Rental

Why should I rent?

How do I return my rental at the end of the period?

What happens if I forgot to return my rental?

Learn More about Rentals

Digital Materials

What is an eBook?

How do I access my digital materials?

Can I print my eBook?

Learn More about Digital Materials

Accessibility & Browser Support

Is your website accessible?

How do I know my personal info is secure?

Should I adjust my browser setting?

Learn More about Accessibility & Browser Support

Textbooks

Is shopping at the campus store really my best bet?

What does Choice or Pick One mean?

What is an ISBN?

Learn More about Textbooks